If you ever have a problem with your order please contact us at email@example.com. Returns on defective products are excepted up to 30 days after purchase.
Shipping comes direct from our factory in Shenzhen, China. While is keeps the prices low and the quality high, it also makes shipping take longer than if it was shipped from our office in the USA. Please see shipping timelines.
Worldwide Shipping Timelines
Standard 7-30 business days
DHL 3-5 business days
Shipping and Returns
Shipping Logistics and Timelines
Delivery Charge on Returning Goods
We charge no fee for returns on goods sold. The goods must be returned in new condition and the cost of return shipment is the customers responsibility.
Damaged, Defective or Incorrect Goods
Sometimes we make mistakes. If we ever send you a damaged, defective or incorrect product, please return it to us for a replacement. DLC and Digital codes will be replaced via email.
If you have any questions or concerns please contact us at info(@)symbiotestudios.com or 520.834.8949. We will help resolve any issues you might have and give you return address information.
Pre-Orders and Limited Editions
Pre-orders are charged at the time of purchase not when the merchandise ships.
If you need to cancel or change a pre-order please contact us at firstname.lastname@example.org.
All our products are limited edition. Once they are gone they are gone for good. We might reissue previous products, but they will be identified as a new versions.